Troubleshooting

A screen does not appear

There are four causes. Check them in order in When a menu is missing.

Your permission → Company industry → Company menu settings → Whether the solution is adopted

A project is not in the list

Even if you belong to the company, members are assigned separately for each project. Ask the person in charge of that project to add you to its employees.

A solution screen does not open

Status	Cause	Fix
Shown in gray with a renewal notice	The period of use has ended	Adopt it again
Nothing happens when clicked	The solution has no separate screen	Check it in the order history
Not in the list	It is not adopted for this project	Adopt it or check another project

A button is missing entirely

Depending on the solution, features you have no permission for are not grayed out but removed from the screen. Ask the project owner for permission.

A device is acting strangely

The device list is empty

Installation and registration are not finished yet. Devices cannot be registered from the screen, so check with the person in charge.

Values are not updating

Look at the last received time first. If it stopped hours ago, the device is not sending anything right now.

Device power and battery
Communication status
Whether the device is still in its original place

I want to change the danger thresholds

Smart safety equipment thresholds cannot be changed on the screen. The devices make the judgment themselves and send it.

Collapse displacement detection is the exception: you set the threshold angle for each sensor on the screen.

A broadcast does not go out

Check in this order.

Look at the result in the history

If it is Suppressed · Outside hours · Stopped, it is not a fault but worked as configured. Only Failed needs fixing.

Look at the speaker status

If it is Offline, check the power and network and tell the person in charge.

For a rule, look for the Won't play label

A rule with no situation specified does nothing even when it is on.

Look at the allowed hours

Check that speaker's broadcast hours in the right panel of the rules screen. If it must play at night too, raise the rule to Urgent.

A live mic broadcast was cut off midway

The reason is shown on the screen.

If an Urgent broadcast pushed it aside, that is the expected behavior
If it went over the maximum time (3 minutes by default), start again
If it was cut off by an error, try again, and tell the person in charge if it keeps happening

I spoke but no sound came out

Think back to whether the input level bar moved. If it did not move, the microphone was not picking you up. Choose the input device again and check that you allowed microphone access in the browser.

AI detection is acting strangely

There have been no detections for days

Is the camera online? (If it is offline, nothing is detected)
Are the detection items turned on?
Do the working hours settings match the actual working hours?
Is the detection area pointing somewhere wrong?

There are too many false detections

Type	What to adjust
People or vehicles outside the site	Narrow the detection area inward
Worn but detected as not worn	Write the site's circumstances in that item's instructions
Security guards detected as after-hours entry	Adjust the working hours or the restricted area

Restricted area entry is not detected

The restricted area has not been drawn. If you only turn on the item without drawing the area, the item does not run.

Alerts do not arrive

Are you registered as a recipient, and was it saved?
Is the phone number correct without hyphens?
(AI detection) Did you check the box to receive that item?
(Construction Thermometer) Was it within the receiving days and hours?
Is the device or camera alive?

If you are still stuck

Telling us the screen name, what you were trying to do, and what was displayed speeds up the check. For broadcast or detection problems, the time and the device name are especially important.