When a menu is missing
A menu appears only when it passes four conditions. Here is how to find which one is blocking it.
When a menu you are looking for is not on the screen, CaasWorks does not tell you why. The menu is not grayed out but removed from the list entirely, so it is easy to assume the feature does not exist.
There are only four causes. Checking them in order from the top usually finds it.
1. Your permission
Some menus, like the company management screens, are open only to admins and above. Inviting employees, approving employees, and menu settings fall here. The screen for assigning employees to several projects at once is open only to the super admin.
How to check: Ask another admin at your company whether they see the same menu. If they see it and you do not, it is a permission issue.
Fix: Ask the super admin for admin permission. The super admin is the employee who first registered the company, or an employee the permission was delegated to.
2. Company industry
The menu layout differs entirely depending on the company industry chosen at sign-up. Material suppliers get the material sales screens and do not get the site management screens. The same goes for solution suppliers.
How to check: If the groups in the left menu themselves differ from other companies, it is an industry difference.
Fix: The industry effectively cannot be changed. If a screen is not part of your company's industry, that feature is not meant for you.
3. Company menu settings
A company can turn off menus it does not use. Even with enough permission, you do not see menus the company has turned off.
How to check: Ask an admin to check whether the menu is on in Company management → Menu settings.
Fix: The super admin turns it on. Only the super admin can change this setting.
4. Whether the solution is adopted
Many tabs inside a project are features that appear only after you adopt them. It is not about permission but about whether the project has adopted that solution.
Typical examples:
- Safety
- Workers
- Visitor Management
- All smart solutions, including Network Speaker, smart safety equipment, and AI real-time hazard detection
How to check: Open the solution list at the top of the project and check whether the solution is there. If it is listed but gray, its period of use has ended.
Fix: The project's owner company adopts it in Market > Smart Solution. See Getting started with smart solutions.
If you see the menu but not the project
This is not a menu problem but a project membership problem. Even if you belong to the company, members are assigned separately for each project, so projects you are not assigned to do not appear in the list.
Ask the person in charge of the project to assign you in that project's Settings > Members. See Assign and remove employees.
Who to ask
| Blocked at | Who to ask |
|---|---|
| Permission | Super admin |
| Industry | Cannot be changed |
| Menu settings | Super admin |
| Solution adoption | Person in charge at the project's owner company |
| Project membership | Person in charge of that project |